Privacy Policy

Mirchiyo is a food delivery app for Guntur. This page explains what information we collect, why, who can see it, and how you can remove it. Questions? Write to support@mirchiyo.com.

1. What we collect

• Name and phone number, so restaurants and our team can handle your order and contact you if needed.
• Delivery address (house, street, landmark, area) and, if you allow it, your phone's location while the app is open, to find your area and show the rider on the map.
• Your orders: items, bill, payment method (cash or UPI), coupons used, ratings, and any cancellation or problem you report.
• Help chat messages you send to Mirchiyo support inside the app.
• Gold Mirchi Pass membership details (phone number, start and end dates, amount paid).

We do not collect your contacts, photos, microphone, or card/bank details. We do not show ads and we do not sell your data.

2. Who can see what

Who	Name	Phone	Address
Restaurant	First name only	Never	Never
Delivery partner (rider)	First name only	Never	Only your area before pickup. Full address only while they are delivering your order; it is hidden again after delivery.
Mirchiyo team	Full	Full	Full

If a rider cannot find your house, they can ask you to call them. Your phone number is never shown to them. You decide whether to call.

3. Why we use it

• To take, prepare, deliver and track your order.
• To handle refunds, cancellations, problems and support chats.
• To apply offers, coupons and Gold Mirchi Pass benefits correctly and prevent misuse.
• To keep the service safe and fix errors.

4. Where it is stored

Your information is stored with Google Firebase (Google Cloud), our technology provider. Your name, phone and saved addresses are also kept on your phone so you don't have to type them again. Data is sent over encrypted connections, and access is restricted by security rules so that only the people in the table above can read it.

5. How long we keep it

We keep order records for as long as needed for refunds, accounting and legal requirements (generally up to 3 years), then delete or anonymise them. Help chats are kept for up to 1 year.

6. Your choices

• You can edit your name, phone and addresses in Profile.
• You can turn off location permission in your phone settings. You can still pick your area by hand.
• You can ask us to delete your data any time. See Delete my data.

7. Children

Mirchiyo is not meant for children under 13. If you believe a child has given us information, email us and we will remove it.

8. Changes

If we change this policy we will update the date above. Continuing to use the app means you accept the updated policy.

9. Contact and complaints

Email support@mirchiyo.com. We aim to reply within 2 working days.